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Contacting the Bluecore Product Support Team
Contacting the Bluecore Product Support Team

Learn more about the different methods to contact the Bluecore Support Team.

Updated over a week ago

The Bluecore Product Support team is available to you for submitting your inquiries and suggesting feature requests. We’ve put together this quick resource if you are not sure where to find the answer you are looking for.


Browse the product documentation to view overviews, how-to articles, product videos, marketing blogs, and more. Please review material in our Knowledge Base prior to reaching out to our Product Support team to ensure further insight and a quick solution to your questions.


Bluecore Product Support consists of a global team that works around the clock to ensure answers to your questions. They work closely with engineering, product, and customer success teams, as well as outside service providers to help you!

Submit a request to our Product Support Team by emailing We’re available for questions around features, functionality, troubleshooting, or reporting, including:

  • Product usage issues

  • GDPR, CCPA compliance

  • Troubleshooting campaign or audience workflows

  • Analytics questions

  • Product/catalog information

  • Login issues

  • And more!


24 hours/day, 7 days/week, 365 days/year anywhere in the world - Please reach out to our team at any time! You can expect to receive a first response from our Product Support team in under two hours after submitting a request, at any time of the day.

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