To log in to Bluecore, navigate to app.bluecore.com in a web browser, preferably the latest version of Google Chrome. The login page is powered by Bluecore’s single sign-on provider, Okta.
To log in, you need to enter your email address and Bluecore password. If you do not have an account, please contact those at your company with the Client Admin role. They can add you as a user in your Bluecore namespace.
If this is the first time you are using this device to log in to Bluecore, you are asked for your multi-factor authentication code. As of February 1, 2024, logging into Bluecore requires multi-factor authentication (MFA).
NOTE: With certain configurations, multi-factor authentication may also be referred to as two-factor authentication, or 2FA.
Setting up MFA
As defined by Okta, MFA is “a security measure that requires end-users to verify their identities through [separate] types of identifiers to gain access to an application, system, or network.” In the case of Bluecore, the types of identifiers are:
your email address and password (i.e. something you know)
a one-time code, set up through an authenticator app on a personal device (i.e. something you have).
In the case of Bluecore, your account (based on your email address) was either created while your company was being set up to use Bluecore or, afterward, by an administrator at your company. One-time codes generated by an authenticator app must be configured by you the first time you log in to Bluecore on a new device, anytime after February 1, 2024.
NOTE: Though this process will work with other authenticator apps—such as Microsoft Authenticator (free), Authy (free), Duo (paid) or 1Password (paid)—Bluecore strongly suggests that you set up multi-factor authentication using Google Authenticator (free) as it is one of the easiest and streamlined ways of configuring.
To expedite the following process, please install the app from the Apple App Store (iPhone) or Google Play Store (Android) now.
The first time you are using this device to log in to Bluecore, after you enter your email address and password, you are prompted to set up MFA. Click the Setup button below “Google Authenticator.”
Next, select the type of device that you have, either iPhone or Android.
If you don’t already have the app installed on your device, follow the onscreen instructions now to download the Google Authenticator app from the Apple App Store (iPhone) or Google Play Store (Android). Once the app is on your device, click the Next button.
The following screen has a QR code. Follow the onscreen instructions to scan the QR code from within the Google Authenticator app on your device. This allows the Google Authenticator app to generate one-time codes for you to log in to Bluecore.
After configuring your one-time code generator in the Google Authenticator app, click the Next button.
Enter the code generated by Google Authenticator in the Enter Code field and click the Verify button.
NOTE: One-time codes generated by all authenticator apps refresh after a short period of time, usually 30 seconds. If the time expires on a code, check the authenticator app again and enter a fresh code.
After this, you are logged in to Bluecore and this brings you, either:
Logging in with MFA
Once you have configured MFA for your account, logging in to Bluecore is straightforward.
Navigate to app.bluecore.com in a web browser.
Enter your email address and password, and then click the LOG IN button.
Enter the one-time code from your authenticator app, and then click the Verify button.
NOTE: One-time codes are required when you log in using a new device and may be bypassed on subsequent logins.Select your namespace, if applicable.
Start working in Bluecore.